1. General.

Streamliner is a B2B platform, bringing companies together to collaborate on the inbound supply chain.  For more info see our website www.streamliner.cloud or consult our knowledge base on support.streamliner.cloud  

A user in your company will be invited to onboard your company in a streamliner community as principal. 

This miniguide describes the following steps

• Follow up the booked deliveries/shipments
• Consult state, ETA and give your own remarks
• Manage notifications
• Centralize communications for any question

This miniguide is one of the 4 mini guides that are available to support your use of the Streamliner platform. Read more in the following mini guides

• Onboard as principal
• Book an appointment to deliver goods 
• Involve a carrier and follow-up
• Collaborate on the reception of goods (this one)

Prerequisites

• Be invited by your 3PL to participate in his community

2. Overview of the Shipments. 

All appointments that are made in the name of 3PL are managed in the ‘Transport orders’ screen. Also the shipments that are created by your Carrier in your name are visible and can be managed. 

2.1. Information found on this screen. 

All ‘Open’ Shipments are shown on shipment screen. The open shipments are those shipments that are not completed, but had to be completed before today and all shipments of today and further in future. 

You can set other filters by using ‘Filters’. See more on Support.streamliner.cloud

All shipments are grouped by delivery date. 

In the top left, you can select all 3PL locations for which shipments are created. Also 3PL locations that have been used in the past, are visible. 

The first gray or green box indicates if shipment is approved. By default a shipment is approved if the booking rules are respected. If not, the 3PL has to approve the shipment. 

Five or 6 rectangles indicate the state of the shipment. 

The state goes from Arrived, To In, Docked, Unloaded, out to Gate Free. The state ‘Gate Free’ is important for the 3PL, not for you. See further. 

These states are managed by the 3PL but offers the possibility for you to follow up in real time. 

2.2. ETA information.

Please contact Streamliner if ETA information about the trucks that are delivering the goods can improve the visibility. Streamliner is able to show the ETA information in cooperation with our partners. 

2.3. Detailed information of a shipment

If you click on a shipment, the detail pane will open and will show all detailed relevant information about the shipment. 

Including but not limited to

• Packaging units
• Truck information
• Linked issues
• Attached documents
• Comments

3. Collaborate on shipments

3.1. Use comments.

At any moment, you can place comments and react to comments. All communication is centralized, giving you the opportunity to have a clear view whatever discussion you have. This is shared data so your 3PL, carrier and you can see the same data. This is collaboration without the need to know upfront the email addresses of these persons. 

This works bi-directional. 

Any comment that is added by 3PL, principal or carrier creates an automated email, we call it a notification, to all users who want to receive the Comment notifications. 

An example of such a notification just below.

See : manage users to disable or enable these notifications. You can also choose the email that will be used foir these notifications. Yes, it can be different from your login email. 

3.2. Use issues

Add any moment, you can add ‘issues’ to a shipment.

An issue is a kind of structured information, part of the KPIs that you agreed with your 3PL to follow up the performance.  You can consult the evaluation that your 3PL is giving to your carriers, but you can also add your own issues. The list of issues that you can add, is maintained by your 3PL. 

Please consult the knowledge base for more in depth articles. Good luck!