What if your Primary Owner left the company

That's unfortunate, but no worries - Streamliner support is here to help.

In an ideal scenario, the Primary Owner would proactively create at least one user with the 'Company Owner' role and transfer the 'Primary Owner' role to a colleague. This ensures a smooth transition with no downtime. Every company is responsible for managing its own users, and we provide all functionality for free to ensure uninterrupted access.

What if this hasn't happened?

If you still have access to the Primary Owner’s account password (even if their email is no longer active), please log in. Then, create additional users with the 'Company Owner' role, ask them to activate their accounts, and join the communities. Once they’re onboard, you can transfer the Primary Owner role to one of them.

For more guidance, see our support article. 

But what if you don’t have access to the Primary Owner’s account?

In this case, you’ll need assistance from our support team. Please confirm by emailing support@streamliner.cloud, authorizing Streamliner Support to temporarily access your company’s user accounts. Be sure to include the email of the current Primary Owner, your company name, and your contact email. Once authorized, we can initiate the account recovery process, as GDPR requires your approval to be logged in our support system.

After receiving your approval, it typically takes around one hour to reset the Primary Owner’s password. Our team will email you a temporary password to access the existing Primary Owner account. From there, you can create new users and delete the previous Primary Owner account if necessary. 

Please remember to disable the old account afterward, as the temporary password is not fully secure and is known by the Streamliner team.

P.S. For further advice, see our guide on Users in Your Company and Minimal Team Requirements.