1. General.

Streamliner is a B2B platform, bringing companies together to collaborate on the inbound supply chain.  For more info see our website www.streamliner.cloud or consult our knowledge base on support.streamliner.cloud. 

A user in your company will be invited to onboard your company in a streamliner community. 

This miniguide describes the following steps

• Follow up the booked deliveries/shipments
• Consult state, ETA and give your own remarks
• Manage notifications
• Centralize communications for any question

This miniguide is one of the 4 mini guides that are available to support your use of the Streamliner platform. Read more in the following mini guides

• Onboard as supplier

• Book an appointment to deliver goods 
• Involve a carrier and follow-up
• Collaborate on the reception of goods (this one)

Prerequisites

• Be invited by your customer to participate in the inbound community

2. Overview of the Shipments. 

All appointments that are made in the name of your company are managed in the ‘Shipments’ screen. Also the shipments that are created by your Carrier in your name are visible and can be managed. 

2.1. Information found on this screen. 

By default all ‘Open’ Shipments are shown on this screen. The open shipments are those shipments that are not completed, but had to be completed before today and all shipments of today and further in future. 

You can set other filters by using ‘Filters’. See more on Support.streamliner.cloud

All shipments are grouped by delivery date. 

In the top left, you can select all drop-off locations for which shipments are created. Also drop-off locations that have been used in the past, are visible, even if you have no open order. A grey rectangle behind the location indicates how much open shipments you have for that location. 

The first gray or green bullit indicates if shipment is approved. By default a shipment is approved if the booking rules are respected. If not, the receiver has to approve the shipment. 

Five or 6 rectangles indicate the state of the shipment. 

The state goes from Arrived, to in, Docked, unloaded, out to gate free. The state ‘Gate free’ See further. 

These states are managed by the receiver. 

2.2. ETA information.

Please contact Streamliner if ETA information about the trucks that are delivering the goods can improve the visibility. Streamliner is able to show the ETA information in cooperation with our partners. 

2.3. Detailed information of a shipment

If you click on a shipment, the detail pane will open and will show all detailed relevant information about the shipment. 

Including but not limited to

• Related packages (ASN or transport orders) with state
• Related orders with state
• Packaging units
• Truck information
• Linked issues
• Attached documents
• Comments

3. Collaborate on shipments

3.1. Use comments.

At any moment, you can place comments and react to comments. All communication is centralized, giving you the opportunity to have a clear view whatever discussion you have. This is shared data so your customer, carrier and you can see the same data. This is collaboration without the need to know upfront the email addresses of these persons. 

This works bi-directional. 

Any comment that is added by buyer, supplier or carrier creates an automated email, we call it a notification, to all users who want to receive the Comment notifications. 

An example of such a notification just below.

See : manage users to disable or enable these notifications. 

3.2. Use issues

Add any moment, you can add ‘issues’ to a shipment.

An issue is a kind of structured information, part of the KPIs that you agreed with your customer to follow up your performance.  You can consult the evaluation that your customer is giving you, but you can also add your own issues. The list of issues that you can add, is maintained by your customer. 

Please consult the knowledge base for more in depth articles. Good luck!